Opening-Customer Success Manager

Job Title: Customer Success Manager

Location: Remote (USA – 3 Positions, Canada – 2 Positions)
Salary: As per market standards

Job Description

At OmTech Systems, we pride ourselves on providing tailored web development and lead generation solutions. As a Customer Success Manager, you will play a pivotal role in fostering strong relationships with our clients in the USA and Canada, ensuring their satisfaction, and driving value from our services.

Key Responsibilities

Client Onboarding: Guide new clients through onboarding, ensuring they understand and benefit from our offerings.
Relationship Building: Serve as the main point of contact for assigned clients, building trust and maintaining long-term relationships.
Proactive Support: Monitor client accounts to identify opportunities for improvement, address concerns, and ensure client success.
Feedback Collection: Gather client feedback to improve our services and relay suggestions to the internal team.
Performance Monitoring: Regularly review client performance metrics to track progress and optimize outcomes.
Cross-Department Collaboration: Work with the sales and operations teams to ensure client expectations are met and exceeded.
Upselling and Retention: Identify opportunities for upselling additional services to existing clients.

Preferred Qualifications

Experience: Minimum 2 years in customer success, account management, or a related role.
Education: Bachelor’s degree in Business, Marketing, or a related field.
Skills:
- Exceptional communication and interpersonal skills.
- Strong problem-solving ability and client-first mindset.
- Proficiency in CRM tools (HubSpot preferred).
Cultural Knowledge: Familiarity with business practices in the USA and Canada.